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Does this sound familiar?
- A key is difficult to turn or the cylinder spins without opening the door
- A latch does not engage reliably
- Handles or fittings have become loose
Your door and lock matter.
A door alignment problem can look like a lock fault. A spinning cylinder, loose handle or jammed latch needs assessment of the whole assembly. Wear, damaged components and pressure from the frame need to be considered together.
What to expect.
Describe whether the problem happens with the door open as well as closed, but do not test a door that may lock you out. The assessment determines whether repair is suitable.
Do not force the key or apply an unapproved product into the lock.
What influences the cost?
The source of the fault, parts availability and whether the door opens safely affect cost. Some worn or damaged locks are more suitable for replacement.
Service starting prices
Emergency door opening
from £69
Lock change
from £49
New lock installation
from £89
Starting prices depend on the lock, the work and the parts required. Ask for a total quote confirming attendance, labour, parts and any applicable VAT before agreeing to the work.
Repair and specialist work is quoted after assessment. These starting amounts apply to the named services if required; they are not a fixed price for every fault.
Read our pricing explanationCheck where we can help.
Our listed service area includes 84 specific outward postcode districts in selected N, NW, W, SW, HA, UB and SM areas. We do not cover every district within these prefixes. Contact us to confirm availability.
Find your postcode districtA few useful answers.
Can a stiff lock be repaired?
Sometimes. The cause may be alignment, a worn component or a damaged lock. The right remedy depends on inspection.
Should I wait until it fails?
An intermittent fault can become a complete failure. Arrange advice before relying on a lock that is getting harder to operate.
Related help.
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uPVC & multipoint locks
A stiff handle or key can be a sign of a multipoint mechanism, gearbox or alignment problem. Ex…
Broken key extraction
A broken key can leave a door locked or impossible to secure. Leave the fragment in place and d…