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Does this sound familiar?
- The handle has gone loose or stiff
- The key turns but the door stays locked
- A multipoint door will not release
Your door and lock matter.
A failed gearbox, jammed latch or door under pressure can prevent opening from either side. Describe whether the key turns fully and whether the handle lifts normally.
What to expect.
We’ll ask whether there is another safe exit and discuss the symptoms, proposed assessment and quote. Keep a phone with you while waiting.
If your exit is blocked during a fire or another immediate danger, call 999. Do not delay emergency assistance.
What influences the cost?
Opening a failed mechanism with the door shut can require different work from a repair on an open door. The affected components determine the parts needed.
Service starting prices
Emergency door opening
from £69
Starting prices depend on the lock, the work and the parts required. Ask for a total quote confirming attendance, labour, parts and any applicable VAT before agreeing to the work.
Check where we can help.
Our listed service area includes 84 specific outward postcode districts in selected N, NW, W, SW, HA, UB and SM areas. We do not cover every district within these prefixes. Contact us to confirm availability.
Find your postcode districtA few useful answers.
The key turns. Why is the door still locked?
The cylinder may be operating while a separate latch or multipoint component has failed. An inspection is needed to identify the cause.
Should I keep lifting the handle?
Do not force a stiff or loose handle repeatedly. Stop and describe its movement when you call.
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